We accept item purchased from the Site be exchanged or returned as long as the item(s) purchased is in its original condition, which is unworn, unwashed, unchanged, unaltered or damaged in any way.
Any return due to sizing issues, particularly for shoes, will be exchanged with a same item as long as it fulfils the terms & conditions.
Where else return due to manufacturer’s defect, request for exchange of a same item or to refund are acceptable.
If accessories are included with the original purchased item, the item must be returned in original condition together with the accessories.
The exchange or return must be done within 30 calendar days counting from item receiving post stamp date or item receiving date in courier company’s records. Postage of returning the item is to be borne by the purchaser.
Upon returning the purchased item, you are required to fill in and attach the Exchange / Return Form along with the original Tax Invoice as proof of purchase. Please email the returned item courier slip tracking number to email@example.com for our follow up.
All exchange and return must be sent to the following address:
Shiranoe Sdn Bhd (741630-K)
No. 15, Jalan Helang Bukit, Industrial Estate
52100 Kuala Lumpur
Tel: +603-6274 3334
The Management of the Site reserves the rights to decide whether any item is in a condition suitable for exchange or return, and the rights to reject any unfit return and refund.
We do not accept exchange or return of online purchases at any of our retail counter/outlet/boutique.
Exchange can only be done once per purchase.
A refund will only be given if the returned item contains manufacturer’s defect or not exchangeable due to out of stock and discontinuation of production.
The management of the Site reserves the rights to decide whether any item is in a condition suitable for refund.
The request to refund must be made within 30 calendar days counting from item receiving post stamp date or item receiving date in courier company’s records.
All refunds may take up to 5-15 working days to be processed.
ALL clearance or sales items are not refundable.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all the applicable regulations and legislation to order Products from this Site.
We shall have no liability to you for any failure to deliver the Products you have ordered or any delay in doing so or for any Products not fit for usage for whatever reasons and we reserve the right to withdraw any Product from the Site at any time and/or remove or edit any material or content on this Site. Whilst we will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order which we reserve the rights to do at any time, at our sole discretion. If we cancel your Order which you have already made payment, we will refund you in full.
The Products for sale are subject to availability of the Products.
All prices are inclusive of GST or any other taxes imposed by the government.
All prices stated are correct at the time of listing at the Site.
We have the rights to revise the Products listing and prices without prior notification given to the customers.
It is your responsibility to ensure that you are legally allowed to purchase the Products you ordered through the Site.